Right at Home-In Home Care & Assistance

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513 W. Main St.
West Dundee, IL 60118

Contact Name:

Jeanette Palmer

Phone Number:

(847) 396-9000

Contact E-Mail:





Senior Care, Services and Facilities

Business Description:

Offering non-medical home care & assistance to seniors & disabled adults in the Northwest Suburban Suburbs of Chicago. The owner of Right at Home Northwest Suburban, Jeanette Palmer, knows that caring for a loved one can be challenging. While trying to balance a career and raising a family, Jeanette was experiencing the challenges of arranging quality care for her aging mother firsthand. Based on her own experience, she realized there was a need for dependable non-medical and companionship services to help individuals live independently at home. After her mother’s passing, Jeanette opened a Right at Home Franchise to share her experience and help others in her community find quality care for their loved ones. For over ten years, Jeanette has been helping seniors remain independent in their homes. *The Northwest Suburban Office of Right at Home Receives 2024 Best of Home Care® – Top 100 Leader in Experience Award The Northwest Suburban Office of Right at Home with locations in Barrington, Dundee and Mount Prospect announced today that it received the distinguished 2024 Best of Home Care –Top 100 Leader in Experience Award for the third year in a row, from HCP, the leading firm in experience management for post-acute care. The Top 100 Leader in Experience Award is the highest recognition awarded by HCP and is only awarded to 100 home care businesses in North America. Recipients must consistently rank among the very highest in 10 or more quality metrics. As a Top 100 Leader in Experience Award recipient, Right at Home-NW is recognized among the very best home care providers participating in the nationwide HCP Experience Management Program. This accomplishment demonstrates Right at Home -NW’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Right at Home’s clients and employees were interviewed each month by HCP. Over a 12-month period, Right at Home – NW received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the Right at Home – NW’s management team set goals to reach the highest level of Experience possible.